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Do Your Employees Know How To Speak Doctor ™?
If they don’t---and most don’t---how are you going to help your workforce get the full benefit from the wellness programs that you are providing to them?
Health benefits are one key to attracting and keeping the kind of work force you require, whatever their education and experience levels may be. To help control your costs, employees must learn to become better and more informed consumers/patients.
The author of How To Speak Doctor ™ has worked with diverse patient populations for more than 25 years----from VIPS to the uninsured. She has used the best research and her practical experience to create an online, decision-support training course to teach your workforce how to be effective patients. It is a wellness offering which is unlike any other but complements all of them.
How To Speak Doctor ™ is available exclusively through Employer Group Benefit Resources, Inc.
How Does How To Speak Doctor ™ work?
For most patients, what doctors say is as hard to understand as their hand-writing is to read. Almost impossible.
How To Speak Doctor ™ trains your workforce to do the single most important thing every patient needs to be able to do----speak with their doctors to get the best care they can. Get it right the first time, whenever possible.
The words between patients and doctors are the most basic unit of care.
No matter how health care is paid for or delivered, care still comes down to those moments in the exam room or at bedside----when the two of them talk, figure out the problem and decide what to do.
We know, though, that even well-informed people go blank in many medical situations...
We can help there, too.
How To Speak Doctor ™ offers your workers continuing support with a permanent, password-protected home page. Your corporate logo will remind workers that you are on their side when they need help most.
The home page reinforces what employees have learned in the How To Speak Doctor ™ course with reminders, lists, tips and resources.
All employees have to do is remember that their home page is there.
They can log on at work or home.
They can download this information to any enabled cell phone or PDA.
Whether they are fretting in the doctor’s waiting room or worried, lying in their hospital beds, they can refresh their knowledge about what to do then and there.
How To Speak Doctor ™ Program Components
- Online course which enables employees to learn How To Speak Doctor ™ at their own pace.
- Verification of learning. Quizzes at the end of each section confirm and reinforce key ideas and concepts.
- Certification. When employees complete the course and print out their certificate of completion, you can reward them, consistent with company policy.
- Password-protected home page for each member who has successfully completed the course, available 24/7. Each member can print out their visit preparation worksheets… summaries of action plans for specific situations….suggested scripts for specific patient-doctor situations…
Employees also will be able to download this information to Web-enabled phones or PDAs for use anywhere they are.
What Will They Learn?
Patients need to know or be able to assess doctors five ways. The course is organized with these in mind. Woven throughout the content, your employees will be learning about these five important criteria to use in choosing doctors.
1. Credentials
2. Competence
3. Compatibility
4. Compassion
5. Cost
The Course
- How to find any type of doctor the right way----with “personal checks” (recommendations from friends, family and co-workers) and “paper checks” (online credentials verification).
- How to get ready for any doctor visit in just a few minutes---- Preparation is important because time is so limited. One study showed that 20 minutes after a visit, the majority of patients could not remember what the doctor’s advice was. This course shows them how to take notes so that they can remember later.
- The four building blocks of a doctor visit---- the anatomy of a doctor visit. Patients can’t get good care if they don’t know what good care is.
- How to manage the most common situations which slow or stop patients in communicating with their physicians.
- How to deal with the most common dilemmas patients face---second opinion requests, for instance.
- How to say anything to almost any doctor----sample scripts included.
- How patients can participate in their care as fully as they are able, from diagnosis to treatment.
You Can Make It Possible For Your Employees To Know What To Do When They Ask…
“How do I tell the doctor this? It’s gross.”
“I got home and realized…the doctor didn’t tell me what to do about…Now what?”
“I don’t think this doctor is right about what’s wrong. I need to find somebody else. How?”
“This doesn’t feel right to me but…what do I know? I’m not a doctor.”
Check out How To Speak Doctor ™ and you will see for yourself...
Almost everybody can learn how to do it better!
Give us a call to learn more about the ways
"How to Speak Doctor ™" can benefit your business. |
For Employers
